Shipping policy
We ship across Europe using CTT (Correios de Portugal) and other reliable carriers. Shipping costs are calculated based on the weight, size, and destination of your order.
Free Shipping:
Enjoy free shipping on all orders over €250.
Processing & Handling Times:
- Orders for custom, handmade nails require 3-5 business days to process.
- All other orders are processed within 2 business days.
Shipping Costs:
Shipping costs vary depending on the weight and size of the package. You will see the exact shipping cost at checkout before completing your order.
Delivery Times:
Shipping times within Europe typically range from 5-7 business days, though this may vary depending on your location. Please note that shipping delays may occur due to customs processing or unforeseen circumstances.
Tracking Information:
Once your order has shipped, you will receive a tracking number so you can track your shipment.
Customs, Duties & Taxes:
Please note that customers outside Portugal are responsible for any applicable customs duties or taxes that may be charged upon delivery. We recommend checking your local customs regulations for more information.
Missed Deliveries:
If you miss the delivery of your order, please contact the carrier directly to reschedule. Ensure that you provide the correct shipping address, as we are not responsible for any delays or additional charges caused by incorrect address details.
Lost or Damaged Items:
In the rare case that your item is lost or damaged during shipping, please contact us within 7 days of receiving the tracking information so we can assist with a resolution.
Order Modifications & Cancellations:
If you need to modify or cancel your order, please contact us as soon as possible. Once your order has been processed or shipped, we may be unable to make changes.